First Class Technologies, specialists in Managed IT and Cloud Services, is pleased to announce the appointment of Neil Shaw as its new Technical Services Director, with immediate effect.
Neil will be responsible for contributing to FCT’s overall service strategy and increasing offerings to both existing and new clients. Neil will oversee account management, strategic business partnerships and customer service as part of his wider role.
Richard Hinton commented “Neil has been with FCT for 3 years and throughout this time has proven to be an invaluable member of the team. Starting as a Senior Solutions engineer providing 3rd line support and project delivery, we soon saw his potential and appointed him as Head of Technical Services. Realising his ambition and value to the business his new appointment to Director was a logical and necessary move as we continue to grow the business”
Commenting on his new appointment, Neil Shaw said “Since joining First Class Technologies I’ve seen many positive changes which have kept us as one of the top MSP’s in the Midlands. I’m looking forward to taking a direct role in the day-to-day running of the company and the strategic decisions which are critical to continued growth and success. We have an array of products and services which offer excellent value for money, along with cutting edge features. Delivering the best customer experience is absolutely key in our industry, and I’m making it my number one priority”
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