On the first working day of May 2017 we received instructions to proceed from a new client based on our enterprise park in Lichfield. FCT will be providing them with managed IT support and monitoring services for their network infrastructure, servers, laptops and workstations, and take on overall management of their IT infrastructure, incorporating FCT cloud onsite/offsite managed backup system, Microsoft Office 365 licencing, web hosting and managed Anti-Virus services.

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We have just received the go ahead from a new client based in York to provide them with remote managed IT support and monitoring services for their network infrastructure, servers and workstations. We will provide advanced hardware monitoring of their servers and take on overall management of their IT infrastructure. We will be helping the company adopt a hybrid cloud setup and look to move essential workloads to the cloud, such as their backup system and Email system.

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We very pleased to welcome on-board an insurance group based In Sutton near Birmingham who specialise in health care insurance. Our new client is the perfect model of a cloud based business as they have fully embraced and adopted Microsoft Office 365 as their main system for email and document storage.

FCT will be managing their Office 365 environment, looking after their workstations and we will provide cloud based managed anti-virus.

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We’re pleased to announce that a Leicester based insurance group have chosen FCT to provide second level IT support and monitoring to compliment their onsite systems manager. The insurance group operate out of their head office in Leicester and use Microsoft Office 365, Hyper-V server infrastructure and a Veeam backup system. FCT will provide advanced server monitoring and second line support. We will also be involved a project to use Microsoft Azure server hosting to setup a secondary DR site for them.

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First Class Technologies, the award winning IT Managed Service provider, has secured the services of a new Non-Executive Director, Phil Partington.

Partington joins the team to help guide the Company to achieve its ambitious growth plan, following a very successful career in the Managed Services industry.  As well as being a founder of ServiceTec, he held senior Sales and Marketing roles in global giants like Fujitsu and medium sized players such as Calyx Managed Services.  His last role was as Europe, Middle East and Africa Services Sales & Marketing Director for Lenovo – the world’s largest PC manufacturer.

“He brings an impeccable track record of Services Sales & Marketing achievement to First Class and we know that both we and our clients will benefit from his expertise, experience and contacts In the industry” said Tim Rookes, First Class Director.

According to Partington “When I was invited to join the team at First Class, I was thrilled to accept.  I had witnessed the work that the team here does for the past 12 months and I knew that this was a team that could really go places with the right support. Their commitment to customer satisfaction is exemplary and I instantly felt we had a cultural compatibility.  I am really excited to be joining the team to help them realise their goals for the Company.”

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One of our latest projects is to migrate a Derby based accountancy firm from their remote desktop hosted platform, to a hybrid cloud system including Microsoft Office 365.

You may be thinking why move from a fully hosted desktop environment? However the firm were suffering from slow performance from the hosted desktop environment as it was running on shared hardware, they had no control to make changes resulting in costly charges to alter anything and the system just wasn’t flexible enough for their needs.

We recommended a hybrid cloud solution giving the best of both worlds. Their email and personal documents are now stored on Office 365. They have a small file and app server located on premise which they have total control over. This server is backed up by our DR and Cloud backup solution powered by Microsoft Azure.

We also provide the Derby based accountancy firm with remote and onsite managed IT and IT support services.

 

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3CX-Partner

We have recently installed and setup a 3CX VOIP phone system for one of our clients based in Nottingham. This was an interesting project because our client already had a hosted VOIP phone system. However they were getting frustrated with the lack of flexibility of the current system and when the VOIP hoster had an issue and they were without phones for four days, they decided it was time to change. FCT have installed the latest 3CX VOIP phone system on their network utilising a spare PC they had, as the new 3CX phone system server. They are now benefitting from much better control of their own system, a more reliable system and they are saving money every month with our SIP trunk package, which includes free phone calls!

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Our latest managed IT client are a firm of charted surveyors based in Nottingham city centre. FCT will be providing them with remote managed IT services and monitoring for their IT infrastructure. We will also be working on a project for them in 2017 to migrate their file data to Microsoft Office 365 SharePoint Online. This will give the firm much needed remote access to important documents and files, as well as providing great disaster recovery options.

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We have recently added a Derby and Burton based accountancy firm to our list of Managed IT clients. This particular client has around 30 users and we will be providing remote IT support for them. In addition to managed IT services, we have carried out a number or projects to improve their IT systems, including migrating their email to Microsoft Office 365 and installing a Datto backup and disaster recovery system.

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