We have recently added a Derby and Burton based accountancy firm to our list of Managed IT clients. This particular client has around 30 users and we will be providing remote IT support for them. In addition to managed IT services, we have carried out a number or projects to improve their IT systems, including migrating their email to Microsoft Office 365 and installing a Datto backup and disaster recovery system.


First Class Technologies

First Class Technologies, specialists in Managed IT and Cloud Services, is pleased to announce the appointment of Neil Shaw as its new Technical Services Director, with immediate effect.

Neil will be responsible for contributing to FCT’s overall service strategy and increasing offerings to both existing and new clients. Neil will oversee account management, strategic business partnerships and customer service as part of his wider role.

Richard Hinton commented “Neil has been with FCT for 3 years and throughout this time has proven to be an invaluable member of the team. Starting as a Senior Solutions engineer providing 3rd line support and project delivery, we soon saw his potential and appointed him as Head of Technical Services. Realising his ambition and value to the business his new appointment to Director was a logical and necessary move as we continue to grow the business”

Commenting on his new appointment, Neil Shaw said “Since joining First Class Technologies I’ve seen many positive changes which have kept us as one of the top MSP’s in the Midlands. I’m looking forward to taking a direct role in the day-to-day running of the company and the strategic decisions which are critical to continued growth and success. We have an array of products and services which offer excellent value for money, along with cutting edge features. Delivering the best customer experience is absolutely key in our industry, and I’m making it my number one priority”


We have just completed a project for a national charity with headquarters based in Nottingham, to make the move to Office 365 for their email.

The charity had 90 users and over 100 mailboxes on their existing Exchange email server, which they managed in-house. Using our special Office 365 migration system, we were able to perform a cutover migration so that their email was migrated over to Office 365 in just one day! This made for a smooth and quick migration for the charity.

If you are looking to move to Office 365 then please get in touch to see how we can help with your migration project.

Office 365


Lets Do Business

…well ok, it’s not exactly a race meeting, but it’s definitely worth you making a date to attend the “Let’s Do Business Expo” – Chambers of Commerce event on the 23 June at Uttoxeter Racecourse!  You can join us for a fantastic opportunity to hear some great speakers, attend seminars and network too.

We will be on hand to discuss getting the most out of your IT, as well as all things ‘Cloud’ related. After 20 years of being in business, we know a thing or two and are always pleased to advise on how to design and develop a robust and resilient computer network, bearing in mind critical matters such as disaster recovery should the worst occur. Details of the event are attached herewith for your perusal.

Please let us know if you will be attending so we can look out for you or, alternatively, if you can’t make it but would like a visit to discuss your IT.



We are delighted to have been chosen by a Leicester based charity to provide them with complete managed IT and support services as well as manage an Office 365 migration for them.

The charity based in Leicester, East Midlands, help schools, children and young people get into creative opportunities and the creative industry. They were looking to work with a managed IT provider (MSP)  who could provide them with a fully managed IT services and act as their IT department. As well as providing managed IT services the charity were also looking to work with an MSP that had extensive knowledge of Microsoft Office 365.

With our track record of excellent customer service, our advance IT support systems and our many years experience with Microsoft Office 365. FCT were able to demonstrate that we were the right choice for the charity.

We are looking forward to developing a long standing IT partner relationship with them.


First Class Technologies have just completed a successful Office 365 email migration for a local insurance firm based in Lichfield, West Midlands.

The migration sees the firm move from and antiquated POP3 email system to the state-of-the-art Microsoft Exchange technology.

The firm are now benefiting from increased anti-spam protection, shared calendars and synchronisations between all of their devices.


First Class Technologies, as an established and time served IT Solutions partner, continually reviews security matters and cyber threats such as Spear phishing.

Please ensure that your staff are vigilant about not publishing information on Social Media that will mean they can be profiled.

Here is a short news article shown on local East Midlands BBC evening news where David Benford, who has worked for a number of FCT clients, starts to highlight the issues…

Please take care out there, it can be a dangerous place if you are careless!

If you want any advice or assistance to maintain and improve your business security, please telephone or email our team.



Great news for Small to Medium-sized Businesses (SMBs) in the Midlands has arrived in the shape of a merger between two specialist IT Managed Service companies, First Class Technologies based in Lichfield and Red Cloud IT Solutions of Castle Donington.  The result is a company with an unrivalled portfolio of services specifically aimed at the SMB community. The beginning of February marked the completion of the merger.

Richard Hinton, MD of First Class Technologies said “This new partnership strengthens our portfolio of IT Managed services with the addition of Red Cloud’s specialist Cloud knowledge.  This means we can now offer our clients an enhanced level and range of services, including in-house, hybrid and cloud solutions”.

Tim Rookes, MD of Red Cloud IT Solutions said “I believe that our proposition to the market place is one of the strongest in the area and I’m really looking forward to working with the First Class team.  We both have ambitious plans for growth throughout the Midlands.  By focusing on local businesses, we believe we can bring a much needed range of advanced support services to this sector, often ignored by the bigger players in the region”.

The company will continue to trade as First Class Technologies, with the Head Office in Lichfield, along with the addition of an East Midlands office in Castle Donington.  Richard Hinton said “First Class Technologies has a successful heritage stretching back over 19 years and has always prided itself on providing excellent customer service and building long term relationships.  This merger makes perfect sense for us and our clients, so I and the management team couldn’t be happier”.

Tim Rookes commented “We’ve already started work on streamlining our support service to ensure we continue to provide an excellent customer support experience.  We have also invested in a new cutting edge monitoring and help desk system to enhance our customers’ experience, as well as rebranding the company and launching a new website. This will focus on our strong partnerships with Microsoft and their cloud solutions, such as Office 365 and Azure, and also with Datto, one of the industry’s leading hybrid cloud backup and business continuity systems.

The Company will continue to focus on small to medium-sized businesses and not for profit organisations located within the East and West Midlands.  The managed IT market is growing at a rapid rate due to the adoption of cloud technologies and less reliance on in-house IT teams.  With the excellent team we have at First Class, we aim to be the region’s leading managed IT provider, adding significant value to our clients.”