Managed IT Support Options

We like to keep things simple at First Class Technologies so we have two managed IT support packages to choose from and bespoke third line support if you want to complement your own IT team.

There are no hidden costs or extra charges.  You simply pay per month per user and get the support you need. More details below…

 

Pro-active Support – £CALL

Our advanced support option is a proactive remote support package which includes the following:

• Server monitoring with support tickets raised by us if we spot any issues
• Daily backup checks (we will automatically resolve any backup issues)
• Multiple levels of SLA response time based on call priority
• Unlimited support tickets, fixed remotely by our helpdesk
• Monthly helpdesk reports to help spot hardware and training issues
• Managed account with quarterly account meetings to discuss IT strategy and performance
• Onsite support charged at an hourly rate

Pro-active Plus Support – £CALL

As above plus includes all onsite support.

Third line support and consultancy – £CALL

We can provide third line support and consultancy to complement your in-house IT team or manager.  Some of the items we can help with are:

• Advanced technical support and product knowledge
• Holiday cover
• Support overflow
• New system design
• System installations