Three month initial cooling-off period – With all our managed IT solutions, we offer a 3-month cooling off, no questions asked, period. This gives our customers time to evaluate our managed IT service and make sure it is right for their business before committing to a longer-term contract.
Flexible solutions – We have a managed IT package to suit everyone. Whether you need simple break/fix support, third line support (to complement your own IT team) or fully managed IT support solutions, we can tailor our services to give you exactly what you need.
Advanced helpdesk, monitoring and support systems – Our advanced software allows you to easily log and track your own calls. What’s more, it allows us to quickly connect remotely to your computer directly from the helpdesk system to provide super-fast support! Our monitoring system is constantly checking your servers, so we can spot and fix problems before you even notice anything is wrong!
Plain English advice – It frustrates us when people only talk in technical jargon, and we are technical! So we understand how frustrating it is when something goes wrong, and you just want to know when it will be up and running again, not how technical the problem is and that we need to run X & Y and wait for Z before we can fix it.