Call us: 01543 414152
Email: info@firstclass.tech
Our Lichfield based managed IT support services are clear and easy to understand. We make sure you know what you are getting when you sign up and promise there will be no hidden costs or extra charges. You simply pay per month per user and get the support you need.
Pro-active Support
Our advanced support option is a proactive remote support package, which includes the following:
• Server monitoring with support tickets raised by us if we spot any issues
• Daily backup checks (we will automatically resolve any backup issues)
• Multiple levels of SLA response time based on call priority
• Unlimited support tickets, fixed remotely by our helpdesk
• Monthly helpdesk reports helping spot hardware and training issues
• Managed account with quarterly account meetings to discuss IT strategy and performance
• On-site support charged at an hourly rate
Pro-active Plus Support
As above, plus includes all on-site support.
Third line support and consultancy
We can provide third-line support and consultancy to complement your in-house IT team or manager. Some items we can help with are:
• Advanced technical support and product knowledge
• Holiday cover
• Support overflow
• New system design
• System installations
Three month initial cooling-off period – With all our managed IT solutions, we offer a 3-month cooling off, no questions asked, period. This gives our customers time to evaluate our managed IT service and make sure it is right for their business before committing to a longer-term contract.
Flexible solutions – We have a managed IT package to suit everyone. Whether you need simple break/fix support, third line support (to complement your own IT team) or fully managed IT support solutions, we can tailor our services to give you exactly what you need.
Advanced helpdesk, monitoring and support systems – Our advanced software allows you to easily log and track your own calls. What’s more, it allows us to quickly connect remotely to your computer directly from the helpdesk system to provide super-fast support! Our monitoring system is constantly checking your servers, so we can spot and fix problems before you even notice anything is wrong!
Plain English advice – It frustrates us when people only talk in technical jargon, and we are technical! So we understand how frustrating it is when something goes wrong, and you just want to know when it will be up and running again, not how technical the problem is and that we need to run X & Y and wait for Z before we can fix it.
Since 1997, First Class Technologies has been at the forefront of providing educational IT support and product installation projects for schools, colleges, and universities. Our highly skilled team are experienced in a range of services to cover every element of additional IT support.
Our network engineers are ready to provide IT support for education at all parts of the project, from network planning with provision for future growth to data cable installation, troubleshooting, and security upgrades.
An innovative wireless network is crucial for dynamic learning environments. Our IT support for schools includes consultation, site surveys, advice, and supply of advanced wireless solutions, no matter the intended size and scope of your network.
While the latest projectors and sound systems are user-friendly, faculty heads, teachers, and students of all ages often need support and guidance from a friendly and understandable team of experts.
Experienced specialists in getting your network connected - from network planning through to data cable installation.
Fast, reliable, and innovative wireless network solutions that support the high bandwidth-needs of educational multimedia content
Versatile, adaptable projector and sound systems to aid with learning new languages, exploring geography or inter-school collaboration.
With our clear and easy to understand services, you’ll know exactly what you are getting and how much you are paying. We’ll never leave you with a problem, and we promise you won’t ever face nasty hidden charges.